Frequently Asked Questions

GENERAL

Do I have to pay to sign up?
To sign up is free. We pay you for minutes delivered to the numbers allocated to you but you will never have to pay us. A tip for you is that no international premium rate numbers provider should charge you to open an account. 

 


How can I register for your IPRN services?
Anyone who wants to be our IPRN or SMS customer can easy subscribe and start to use our international voice billing platform in one easy step. You need to fill the New Customer Form or contact us on info@redshiftglobal.com. After receiving an e-mail form us with your login details, your account is ready to be used.

 


How long does it take to set up an IPRN account?
Your premium rate number account set up normally takes around 15 minutes after we receive the form. Please allow an hour or 2 during weekends.


Who can register for your premium rate number servces?
We welcome anybody who can generate traffic (calls) to premium numbers to sign up. We welcome all customers from any country to become our partners.


How are the calls delivered?

The premium rate number calls can terminate on our online portal with our IVR or an IVR you provide us to terminate the call on. We also have the capability to terminate the call on your portal if you have one by routing the calls to your IP address.

 

 
What are international premium rate numbers?
International premium numbers are used to run a variety of services such as live chat, recorded chat, dating services, informational, educational and conferencing services. The premium numbers work by paying a rate for every minute of traffic that is received to them.

 


Why are so many countries offered?
We have over 3000 ranges covering over 70 countries world wide. They all offer different access depending on origination and different rates.

 


How often do your solutions pay?
Different countries have different payment cycles and rates. Please see our rate card for further information. We also sometimes offer weekly and daily payments on some of our ranges. Speak to us for more info.


How do you pay your customer?
The most common ways of paying are Bank Transfer, Western Union, PayPal and Gaza Agent if you are in that region. If we don't yet support your preferred method for receiving payment we are always open to look into it further to make sure you get paid in the most comfortable way for you.


Do you have an online portal so I can monitor my stats?
Our customers can enjoy from an online portal showing all numbers allocated to them, historical statistics, real time and live statistics showing every call that we can see.


Are rates negotiable?
We deal with clients who really make things happen, and everything is negotiable subject to volume. One rule, however, applies to all: every client starts on a rate card rate, and it is up to you to prove your volume. After this we are open to negotiations.


When do you not pay for traffic?
If we identify the usage of hacked PBXs, fraudulent SIM cards, and so forth, we will immediately withhold payments due and inform the relevant authorities. Unlike other businesses, if we receive any information regarding any indication of payment issues, we will forward all correspondence directly to you. Having said this, the only occasion we will not pay is if we have not been paid - WE WILL ALWAYS PAY IF WE GET PAID.


I already use another company – can I use you as well?
We are aware that there are many IPRN (international premium rate number) providers. So, of course, you are free to deal with whoever you want. Many of our new clients work with others but as soon as they start working with us, they stay just with us.


Do you operate solely in office hours?
NO. We appreciate that your business runs 24/7 so we aim to be as available to you as possible via IM, email or phone.


When do I get paid for delivered traffic?
All numbers have a different billing period so we offer our customers daily, weekly, biweekly and monthly payments. Please note that there is a minimum limit of 300 for USD, EUR & GBP.

 


What currency do pay in?
We normally pay in the currency in which we get paid for the numbers that you are using. But we can pay in GBP, USD, EUR.


What payment methods do you offer?
We currently offer some of the most popular payment methods known. You can choose to get your payout via: Bank Wire Transfer, Western Union, Paypal or specialised Gaza agent.


Can I come and visit you?
We welcome you to visit us at any time.

 


Can references be provided?
Any references you need are available on request.

 

ABOUT DESTINATIONS

 


What does the PREFIX in front of every destination mean?
This is the country code of the number. For example UK is +44, Spain is +34, Italy is +39, etc.

How many destinations can I use?
As many as you want. We do not limit our customers to any maximum number of destinations or numbers. As long as you have traffic you can terminate it to as many numbers as you want.

 

Can I dial one county from whithin the same country?
Our numbers are INTERNATIONAL Premium Rate Numbers. This means that if for example you are calling a Latvia range, you can never do it from inside Latvia - Has to be from outside this country!



ABOUT CALLS


Can I dial (send traffic) one number from several other numbers at a time?
Yes you can, but we limit every number with maximum simultaneous calls from one caller ID as well as some daily limits for each number.

Why some test numbers are not reachable from my country/territory?

This happens because some operators don't allow calls to premium numbers for an international operator. We work hard to open this for our customers so you can enjoy the benefits of this.


Can I add standard IVR to every numbers I use from your platform?
Yes you can. You just have to let us know and we can enable that for you.


Can you VOIP (route) calls to my server?
Yes we can.You can terminate calls on our platform or your own if you have one.

Do you offer real time statistics?
Yes, all our statistics are updated in realtime.

International Premium Numbers

 

Redshift Premiums has been trading in the international premium numbers industry for over 10 years, showing testament in our ability to adjust to the IPRN market and maintain strong ethical business relationships with our customers and our suppliers. The premium rate number industry is constantly evolving and to maximise Voice or SMS opportunities, you need the very best advice and guidance. We have the 'know how', experience, commitment and dedication so don't hesitate to contact us now.

Contact

info@redshiftglobal.com

W: +44 7960 423 864

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Redshift Premiums is Redshift Global Communications Ltd. | All rights reserved 2019. | London, United Kingdom, EC1V 9LT